Legal & Consumer Information
This page sets out the legal terms, consumer guarantees under the Australian Consumer Law (ACL), refund and cancellation policies, liability limits and how to raise disputes with Haldexo (ABN: 79 123 456 789).
Service area: Sydney, Melbourne, regional VIC. Registered in Australia. Last updated: 12 Aug 2026.
Australian Consumer Law (ACL) — Your Rights
Under the ACL, consumers are entitled to guarantees that services will be provided with due care and skill, fit for purpose and delivered within a reasonable time. These guarantees are in addition to any express terms we provide.
- We will remedy failures in service where the problem is a major failure under the ACL.
- We will offer a repair, replacement or refund as appropriate to the circumstances and in compliance with ACL.
If you believe your rights under the ACL have been breached, you can contact us or the ACCC: ACCC.
Refunds, Cancellations & Pricing
Bookings may be cancelled or rescheduled with at least 24 hours notice to avoid cancellation fees. Refunds are issued where services are not delivered or where a major failure occurs as defined by ACL.
Promotional pricing and vouchers are subject to terms and expiry. Prices shown on the site are in AUD and inclusive of GST when applicable.
Examples (for guidance)
| Issue | Typical Resolution |
|---|---|
| Service not performed | Full refund or rebook |
| Poor workmanship (major failure) | Refund/redo at *** cost |
| Change of mind | Subject to cancellation policy |
Liability & Limitations
To the maximum extent permitted by law, Haldexo limits liability for loss or damage arising from the use of our website or services. Nothing in these terms limits statutory rights under the ACL that cannot be excluded.
We recommend you remove personal items from vehicles prior to detailing. We are not responsible for pre-existing damage or items left in the vehicle.
Intellectual Property & Trademarks
All content on this site is owned or licensed by Haldexo. You may not reproduce site content except for personal, non-commercial use with proper attribution. Haldexo and the Haldexo logo are trademarks of Haldexo.
Complaints & Dispute Resolution
If you have a complaint about our services, please contact us first so we can resolve it promptly. Escalation steps:
- Contact Haldexo via Contacts or phone +61482739615.
- We aim to acknowledge within 3 business days and resolve within 20 business days where practicable.
- If unresolved, you may refer the matter to your local consumer protection agency or the ACCC for ACL matters.
Representative
Haldexo
ABN: 79 123 456 789
12-14 Victoria Street, Cheltenham, VIC 3192
Changes to Terms & Contact
We may update these legal terms from time to time. Updated terms will be posted here with a new effective date. Continued use of the site constitutes acceptance of updated terms.
For legal queries: Contacts or call +61482739615.
A: Contact us via Contacts with your booking details and reason. We will assess under ACL and our policy.
Q: Where can I get independent advice?
A: For ACL matters contact the ACCC or your state consumer protection agency.