Privacy Policy

Haldexo respects data privacy principles under Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy sets out how we collect, use, store, and disclose personal data in relation to car detailing discovery and booking assistance across Australia. It applies to our website, communications, and related customer touchpoints.

Data we collect. We may collect identifiers (name, email, phone), vehicle details (make, size category, condition notes), service preferences, scheduling windows, and general location references for routing. We also record basic technical data from site visits, such as IP address, device type, pages viewed, and approximate timestamps. Where you contact our partners, they may collect additional service records that align with their own policies.

How we use data. Primary purposes include: responding to enquiries, arranging estimates, coordinating time windows, improving content, measuring site performance, and sharing relevant offers. With consent, we may send updates about detailing packages, partner availability, and seasonal care tips. We use aggregated analytics to understand interest in regions like Sydney, Melbourne, and VIC townships.

Sharing. We may share limited details with vetted partners to progress a requested estimate or booking. Typical items include first name, contact channel, suburb or service area, vehicle size class, and requested inclusions. Partners act as independent providers responsible for their own compliance and customer care processes.

Storage and security. Records are stored using reputable platforms with access controls, encryption at rest where available, and role-based restrictions. We apply retention periods aligned with legal, tax, and operational needs. When data is *** longer required for stated purposes, it is scheduled for deletion or de-identification following internal routines.

Cookies and similar tools. Our site may place small files that support essential functionality, analytics, and preference management. You can adjust browser settings to limit certain categories. The cookie banner on this site allows a simple choice between acceptance or decline. Preferences are stored for future visits through a lightweight cookie entry.

Your choices. You may request access to personal data held by us, ask for corrections, or withdraw marketing consent at any time. To exercise rights, email our team at haldexo@gmail.com. We will respond within a reasonable timeframe guided by the APPs. For marketing, every message includes a simple opt-out path.

International handling. From time to time, service platforms or secure backups may use infrastructure outside Australia. In such cases, we aim to work with providers that maintain robust safeguards and industry certifications, and we structure arrangements to protect data consistently.

Children. Our services target vehicle owners and fleet managers. If a parent or guardian believes a minor supplied details, please contact us so we can review and take appropriate steps in line with this Policy and applicable rules.

Links and partner sites. Our site may reference partner pages for package outlines or studio locations. When visiting partner sites, their policies and terms apply. Please review their privacy notices and service terms for clarity on practices and options.

Updates to this Policy. We may revise wording to reflect service changes, legal guidance, or platform updates. The latest version appears on this page with an effective date. Continued website use after changes indicates awareness of updated terms.

Contact. For privacy requests or questions, reach us at haldexo@yahoo.com or mail: Haldexo, 12-14 Victoria Street, Cheltenham, VIC 3192, Australia. Please include sufficient details so we can verify identity and address the request efficiently.

Effective date: 1 July 2026.